Overview

This page tells you the terms and conditions on which we supply any of the products listed on our website www.tayobear.com to you. The terms “we”, “us” and “our” refer to Tayo Bear (Pvt) Ltd. Please read the terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. We reserve the right to amend or vary these Terms and Conditions at anytime and without notice.  Continued use of the website and/or ordering a product from the website shall be deemed to be acceptance of such change.

Information about us

www.tayobear.com is a site operated by Tayo Bear (Pvt) Ltd. Our main trading address is No 71/2 Gregory’s road, Colombo 00700.

Service availability

Our site is only intended for use by people resident In Sri Lanka.

General Conditions

Prices and Payments

All prices and charges on this site are shown in Sri Lankan Rupee (Lkr). The total cost of your order is the price of the products you order plus the applicable delivery charge (for details see ‘Delivery’ below). All costs and discounts will be set out clearly before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative item. We try very hard to ensure that all information on this site is accurate however, occasionally errors can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. We accept payment by the Visa, Master, Debit and credit cards. Payment is deducted when we process your order.  Whilst Tayo Bear (Pvt) Ltd. will use its best endeavours and has been advised by payment gateway that use of the system is secure, Tayo Bear (Pvt) Ltd. accepts no responsibility or liability for any failure in the secure online payment system.

Delivery

Deliver is done through a third party (Pickme flash). 

Time period for each delivery is indicated in the product  description.

Applicable delivery charges will be added when the zip code of the delivery address is entered in the relevant field (Billing Details).

If we deliver the incorrect product or your purchase arrives damaged or becomes faulty we will arrange to collect and replace or refund the item. (Please refer to Returns, Cancellations and Refunds policies mentioned below)

Please ensure you have selected your product carefully and it is as you require before purchase including size, colour and description. All postage costs to return a product that has been incorrectly ordered are at the expense of the consumer. Products maliciously damaged will not be refunded.

Returns , Cancellations and Refunds

Please always try to check your delivery upon receipt. In the unlikely event your product is received damaged, please call us on 0771992709 or send us a direct message on our instagram page immediately with your order number, which can be found on the invoice or in the confirmation email we sent at the time of purchase.

Returns

Return Policy if only applicable to Dog Life Jackets and Dog Leashes. 

Packaged opened items are not returnable.

Kindly note that all edible items that are available on the website (cakes, jelly, Doggy Puffs, Yummy Tummys, and cupcakes) are not returnable.

Cancellation

If you wish to cancel your order and your item has already been dispatched, please ensure that you return your purchase to us in its original packaging within 03 days of receipt in order to obtain a refund excluding all delivery and return charges. (This term is only applicable to Dog Life Jackets and Dog Leashes)

Refunds (Only applicable to Dog Life Jackets and Leashes)

If you wish to cancel your order and your item has already been dispatched, please ensure that you return your purchase to us in its original packaging within 03 days of receipt in order to obtain a refund excluding delivery and return charges. The deliver and the costs to return a cancelled order are at the cost of the consumer. Alternatively, you can take your order to Tayo Bear (Pvt) Ltd , located in is No 71/2 Gregory’s road, Colombo 00700, where we will be happy to exchange or refund your item excluding return costs.

Health & Safety

All Tayo Bear Edible products should be stored in a dry, clean, cool area away from direct sunlight. (Refrigerator is recommended to store the cakes, jelly, Doggy Puffs, Yummy tummys, and cupcakes

Kindly keep all products away from children under the age of 10 as a safety precaution. 

If your dog has special personalised dietary requirements, feel free to contact us on Tayo Bear mobile number 0771992709

Please read the list of ingredients mentioned in the package and on our website before ordering and giving it to your pets in case your dog has any allergies that you know of and if so kindly refrain from ordering  any of these products. Our products are freshly baked and are made prior to the delivery of the order. Please check the expiry date printed on the package to know the product lifespan.

Privacy Policy

Tayo Bear (Pvt) Ltd.  is committed to protecting your privacy and takes its responsibilities regarding the security of the information you have provided very seriously. Every precaution is taken to ensure your transaction is secure and that all your personal and account details are held on a secure web server. Tayo Bear (Pvt) Ltd.  will not disclose your information to any third parties, except for the purpose of delivery.

Copyright and Intellectual Property Rights

All intellectual property rights contained in this website and any of its products, content, design, text, graphics, and any software or source codes connected with this website, belongs to Tayo Bear (Pvt) Ltd 2020.    Customers are limited to only downloading or printing pages from the website for own personal use. Customers are not permitted to make any modification to the website. If a customer forwards any pages from the website to a third party for their personal use, no modifications may be made and an acknowledgement should be made that the extract forwarded is from Tayo Bear (Pvt) Ltd.  website.  Customers are not entitled to incorporate any part of this website in any other work or publication without the prior written consent.

Severance

If any of these Terms and Conditions is determined to be invalid, illegal or unenforceable for any reason by any Court or competent jurisdiction, then such a term or condition shall be severed.  However the remaining Terms and Conditions shall survive and remain in full force and effect, and continue to be binding and enforceable.

Customer Service

We love to hear your feedbacks on our official Tayo Bear Instagram, Google  and Facebook page.

Customer enquiries or potential complaints should, in the first instance, be directed by instagram or call us on 0771992709.

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